Scope

• Digital Services: Payments, recharges, bill payments, and subscriptions.
• Physical Products: Any physical goods or devices (if applicable in the future). 

Cancellation Policy

• 1. Digital Services:
  • Cancellation Restrictions: Digital transactions such as bill payments and recharges cannot be canceled once successfully processed.
  • Failed Transactions: In the case of failed or incomplete transactions, users can raise a dispute via the "Dispute" section of the QPay platform.
• 2. Physical Products:
  • Before Dispatch: Orders for physical products can be canceled before dispatch. Requests for cancellation must be made via email at [email protected] or through the QPay app.
  • After Dispatch: Once the product has been dispatched, cancellations will not be accepted. Instead, users may initiate a return upon delivery, if applicable.

Refund Policy

• 1. Digital Services - Refunds are applicable only in cases where:
  • The transaction failed but the amount was debited.
  • The service was not delivered after successful payment.
• 2. Refund Timelines:
  • UPI/Net Banking: 3–5 business days.
  • Debit/Credit Cards: 7–10 business days.
  • Wallet Payments: 1–2 business days.
• 3. Physical Products:
  • Refunds for canceled orders (prior to dispatch) will be processed within 5–7 business days.
  • For returned products, refunds will be initiated after inspection of the returned item.
  • Prepaid Orders: Refunds will be credited within 7–10 business days after inspection.
  • Cash on Delivery Orders: Refunds will be processed via NEFT or UPI within 10 business days after inspection.

Non-Refundable Scenarios

• Refunds will not be issued in the following cases:
  • For digital services successfully processed and delivered.
  • If incorrect details are provided by the user during the transaction.
  • For physical products damaged due to user mishandling or negligence.
  • For return requests beyond the specified return period.

How to Raise a Refund Request

• Digital Services: Use the "Dispute" section on the QPay platform to report failed transactions or other refund-related issues.
• Physical Products: Contact customer support at [email protected] or raise a return request through the QPay app.

Changes to this Policy

• QPay reserves the right to modify this Cancellation and Refund Policy at any time. Updated policies will be posted on our website and app, and continued use of QPay services constitutes acceptance of the updated terms.