Cancellation and Refund Policy for QPay
Cancellation and Refund Policy for QPay
For Qpay’s BBPS Services.
Effective Date: November 20, 2024
Introduction
QPay, operated by Qax Tech Private Limited, is committed to providing a seamless and transparent process for cancellations and refunds. This policy outlines the terms and conditions for canceling transactions and requesting refunds for services offered via the QPay platform, including digital and physical products (if applicable).
Scope
- Digital Services: Payments, recharges, bill payments, and subscriptions.
Cancellation Policy
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1. Digital Services:
- Cancellation Restrictions: Digital transactions such as bill payments and recharges cannot be canceled once successfully processed.
- Failed Transactions: In the case of failed or incomplete transactions, users can raise a dispute via the "Dispute" section of the QPay platform.
Refund Policy
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1. Digital Services - Refunds are applicable only in cases where:
- The transaction failed but the amount was debited.
- The service was not delivered after successful payment.
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2. Refund Timelines:
- UPI/Net Banking: 3–5 business days.
- Debit/Credit Cards: 7–10 business days.
- Wallet Payments: 1–2 business days.
Non-Refundable Scenarios
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Refunds will not be issued in the following cases:
- For digital services successfully processed and delivered.
- If incorrect details are provided by the user during the transaction.
- For return requests beyond the specified return period.
How to Raise a Refund Request
- Digital Services: Use the "Dispute" section on the QPay platform to report failed transactions or other refund-related issues.
Changes to this Policy
- QPay reserves the right to modify this Cancellation and Refund Policy at any time. Updated policies will be posted on our website and app, and continued use of QPay services constitutes acceptance of the updated terms.