Scope

• Digital Services: Recharges, bill payments, and digital vouchers. 
• Physical Products: Any physical product (if applicable in the future) such as devices or merchandise purchased through QPay. 

Shipping for Digital Services

• 1. Instant Delivery:
  • Digital services like recharges, bill payments, and vouchers are processed instantly upon successful payment confirmation.
  • The transaction status and receipts are updated in the user’s Transaction History immediately.
• 2. Delivery Confirmation:
  • Users will receive a confirmation email/SMS with transaction details upon successful delivery of the service.
  • You can view your transaction status under the "History" section on the QPay platform.

Shipping for Physical Products (If Applicable)

• 1. Processing Time:
  • Orders are processed within [1–3 business days] after payment confirmation.
  • Users will receive an email/SMS notification once the product is dispatched.
• 2. Shipping Time:
  • Estimated delivery time depends on the location:Metro Cities: [2–5 business days].
  • Other Locations: [5–10 business days].
• 3. Shipping Charges:
  • Shipping charges, if applicable, will be displayed during checkout.
  • For free shipping promotions, terms and conditions will be specified during the offer period.
• 4. Delivery Partner:
  • We partner with trusted logistics providers to ensure safe and timely delivery of your orders.

Tracking Information

• For physical products, users will receive a tracking ID and a link to track the shipment once it has been dispatched.
• For digital services, transaction details can be tracked via the History section of the QPay platform.

Failed Deliveries

• 1. Digital Services:
  • In case of a failed transaction, users can raise a dispute through the "Dispute" section in the QPay platform.
  • Refunds for failed transactions will follow our Refund Policy.
• 2. Physical Products:
  • If delivery fails due to incorrect address or unavailability of the recipient, our delivery partner will make up to [2–3 attempts] to deliver the product.
  • If the product is returned to us, we will contact you to arrange re-delivery. Additional shipping charges may apply for re-delivery.

International Shipping

• Currently, QPay services and physical product delivery are limited to India. International shipping is not available.

Changes to this Shipping Policy

• We may update this Shipping Policy from time to time. Any changes will be communicated via updates on our platform. Your continued use of QPay after the changes indicates your acceptance of the updated policy.